Last Updated: August 18, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and online services operated by Vitalis Naturals INC (“Vitalis Naturals,” “we,” “us,” or “our”), including services offered through Metra Health.

By accessing or using this website, creating an account, submitting information, enrolling in a program, purchasing a product or service, or otherwise interacting with the website, you agree to these Terms.

If you do not agree to these Terms, please do not use the website or Services.

1. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to use this website, enroll in a program, or place an order.

Program, product, and service availability may vary based on:

• Your location

• Program requirements

• Service availability

• Applicable law

• Other eligibility or operational requirements

We reserve the right to limit or decline access where required by law or reasonably necessary to operate the Services.

2. ABOUT THE SERVICES

Metra Health provides an online experience for adults exploring weight-management and wellness support.

Depending on the services available at the time you use the website, the Services may include:

• Program information

• Online questionnaires or assessments

• Educational or wellness resources

• Customer support

• Personalized program-related information

• Subscription or recurring program options

• Products or services made available through the website

• Other related online features

The exact features included in a particular program or purchase will be displayed before checkout or enrollment.

3. WEBSITE INFORMATION

We make reasonable efforts to keep website information accurate and current.

However, descriptions, images, prices, program features, availability, and other website content may be corrected, modified, or updated at any time.

Website content is provided for general informational purposes and should not be interpreted as a guarantee of results or as individualized professional advice.

4. PROFESSIONAL AND INDEPENDENT SERVICES

Vitalis Naturals INC operates the public-facing Metra Health website and related commercial services.

Vitalis Naturals INC is not itself a pharmacy and does not independently make prescribing decisions.

Where a specific service involves an independent licensed healthcare professional or other professional provider, that provider is solely responsible for any professional evaluation, clinical decision, or prescribing decision within the scope of that provider's services.

Any such services are subject to:

• Applicable law

• Provider availability

• Provider requirements

• Individual review

• Separate provider terms or notices where applicable

Accessing the website, submitting a questionnaire, making a payment, or beginning a program does not guarantee:

• Approval

• Eligibility for any particular service

• Access to any particular product

• A prescription

• A particular recommendation

• A specific weight-management result

5. ACCOUNTS AND INFORMATION

You agree to provide information that is accurate, current, and complete.

You are responsible for:

• Maintaining the confidentiality of your account credentials

• Protecting your password and login information

• Activities conducted through your account

• Promptly notifying us of suspected unauthorized account access

You must not:

• Impersonate another person

• Submit knowingly false or misleading information

• Use another person's account without authorization

• Use another person's payment method without permission

• Attempt to interfere with identity, fraud, or security checks

We may suspend or restrict access where we reasonably believe information is inaccurate, fraudulent, unauthorized, or otherwise inconsistent with these Terms.

6. PROGRAMS, SERVICES, PRODUCTS, AND ORDERS

All programs, products, services, and orders are subject to availability and acceptance.

We may refuse, hold, limit, or cancel a transaction or enrollment for reasons including:

• Program or product unavailability

• Pricing or description errors

• Payment failure

• Suspected fraud

• Unauthorized activity

• Legal restrictions

• Geographic restrictions

• Incomplete required information

• Failure to satisfy applicable program requirements

• Security concerns

• Operational or compliance reasons

If we cancel an eligible paid transaction, any refundable amount will be returned in accordance with our Refund Policy and applicable law.

7. PRICING AND PAYMENTS

Unless otherwise stated, prices are displayed in U.S. dollars.

Before payment, we aim to clearly disclose applicable charges, which may include:

• Program fees

• Product prices

• Service fees

• Shipping charges

• Taxes

• Subscription or recurring charges

• Other applicable fees

By submitting payment information, you authorize our payment processor or other authorized provider to charge the payment method you select for the amount disclosed at checkout.

Prices, promotions, and available offers may change at any time.

Changes generally do not affect transactions already accepted, except where correction is required because of an obvious technical, pricing, or description error.

8. SUBSCRIPTIONS AND RECURRING PROGRAMS

Certain programs, products, or services may be offered on a recurring or subscription basis.

Before you enroll, the applicable offer should disclose:

• Price

• Billing frequency

• Renewal terms

• Minimum commitment, if any

• Cancellation instructions

• Other material recurring-payment terms

By enrolling in a recurring plan, you authorize charges to your selected payment method according to the disclosed billing schedule until the plan is canceled or otherwise terminated.

You are responsible for reviewing the subscription terms before enrollment.

Where cancellation functionality is available online, you should use the cancellation process provided through your account or the instructions disclosed with your subscription.

Cancellation normally prevents future recurring charges after the applicable cancellation becomes effective. It does not automatically create a right to refund charges already incurred unless required by law or provided under the applicable Refund or Cancellation Policy.

9. SHIPPING AND DELIVERY

Where a physical product is included or purchased, you are responsible for providing a complete and accurate shipping address.

Processing and delivery dates are estimates unless specifically stated otherwise.

Delivery may be affected by:

• Product availability

• Processing requirements

• Required review

• Carrier delays

• Weather

• Holidays

• Incorrect address information

• Events beyond our reasonable control

If an order is damaged, incomplete, missing, or appears to have been delivered incorrectly, please contact customer support promptly.

Where an order is shown as delivered but cannot be located, we may ask you to first check with household members, neighbors, building staff, or other persons who may have accepted the package, and then contact the carrier where appropriate.

10. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, cancellations, and exchanges are governed by our applicable Refund Policy and any program-specific cancellation terms.

Certain products or services may not be refundable after they have been:

• Processed

• Prepared

• Activated

• Dispensed

• Opened

• Shipped

• Delivered

• Substantially provided

Any such restrictions will apply only to the extent permitted by law and should be reviewed before purchase.

Submitting a questionnaire or beginning a service does not itself guarantee eligibility for a particular program or outcome.

11. CUSTOMER COMMUNICATIONS

By providing your contact information, you agree that we may send you transactional or service-related communications concerning matters such as:

• Your account

• Program enrollment

• Orders

• Payments

• Delivery

• Customer-support requests

• Security

• Policy changes

• Service updates

Where permitted by law, we may also send marketing or promotional communications.

You may opt out of promotional communications using the unsubscribe method provided in the message.

Opting out of marketing does not prevent us from sending necessary non-promotional communications.

12. ACCEPTABLE USE

You may not:

• Use the website for unlawful, fraudulent, deceptive, or abusive purposes

• Interfere with the operation or security of the website

• Attempt to gain unauthorized access to any account, network, system, or data

• Introduce malware or malicious code

• Scrape, harvest, or copy website content without authorization

• Submit false or misleading information

• Misuse questionnaires or program forms

• Violate another person's privacy

• Infringe intellectual-property rights

• Attempt to circumvent eligibility, payment, security, or compliance controls

We may restrict, suspend, or terminate access for violations of these Terms.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, website content, including:

• Text

• Graphics

• Logos

• Images

• Photographs

• Videos

• Software

• Designs

• Page layouts

• Branding

is owned by, licensed to, or lawfully used by Vitalis Naturals INC and is protected by applicable intellectual-property law.

You may use the website for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit protected website content without prior written permission.

14. THIRD-PARTY SERVICES

The website may integrate with or link to third-party services, including:

• Shopify

• Payment processors

• Shipping providers

• Customer-support platforms

• Analytics providers

• Independent professional providers

• Other technology or service providers

Third-party services may be governed by their own terms, privacy notices, and policies.

We do not control third-party services and are not responsible for their independent acts, omissions, availability, security, or content except to the extent required by applicable law.

15. HEALTH, WELLNESS, AND RESULTS DISCLAIMER

Weight-management experiences are individual and may depend on many factors.

We do not guarantee:

• A particular amount of weight loss

• A particular rate of progress

• A particular physical change

• A particular program outcome

• That the same experience will apply to every customer

Testimonials, examples, educational material, and other website content should not be interpreted as promises that every person will achieve the same result.

Any objective claims made about a product, service, or program are intended to be supported to the extent required by applicable law.

16. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available

• The website will be error-free

• All features will always operate without interruption

• Information will always be free from technical errors

• The Services will be suitable for every individual

Nothing in these Terms limits warranties or rights that cannot legally be excluded.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vitalis Naturals INC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of, or inability to use, the website or Services.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

18. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Vitalis Naturals INC and its affiliates, officers, employees, and service providers from claims, losses, damages, liabilities, or reasonable expenses arising from:

• Your unlawful use of the Services

• Your violation of these Terms

• Fraudulent or unauthorized activity through your account

• Your infringement of another person's rights

This section applies only to the extent permitted by applicable law.

19. PRIVACY

Your use of the Services is also subject to our Privacy Policy.

Please review the Privacy Policy for information regarding how we collect, use, disclose, and protect personal information.

Where services involve an independent professional provider, additional privacy terms or notices may apply.

20. GOVERNING LAW

These Terms are governed by the laws applicable to Vitalis Naturals INC and the relevant transaction, without regard to conflict-of-law principles, except where consumer-protection law requires otherwise.

Disputes will be handled by courts or other lawful forums having jurisdiction, subject to any rights that cannot be waived under applicable law.

21. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

22. NO WAIVER

Failure by Vitalis Naturals INC to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

23. CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in:

• Our Services

• Business operations

• Technology

• Legal requirements

• Regulatory requirements

The revised Terms will be posted on this website with an updated “Last Updated” date.

Where required, we may provide additional notice of material changes.

24. CONTACT

Questions regarding these Terms may be directed to:

Vitalis Naturals INC
99 State St
Westbury, NY 11590
United States

Email: support@metrahealth.net